Grane Logistics Express (GLX), the logistics division of Grane Transportation, is looking for vibrant and energetic CSR to join our 3PL team. Grane Transportation is a privately held family company that has been in business for over 90 years and is actively expanding the 3PL/GLX division. As a CSR, your primary responsibility will be to communicate with the customer and assist them with any transportation needs.
Responsibilities
- Enter all new freight orders into the TMS system (McLeod)
- Schedule appointment via phone, email or web portal with shipping and receiving locations.
- Enter and ensure all shipment data is correct in McLeod.
- Make daily check calls on all in transit freight.
- Collect necessary PODs /BOLs directly from carriers and supply documentation to accounting department.
- Manage incoming calls and emails and respond professionally and promptly.
- Research answers or solutions as needed.
- Build sustainable relationships through open and interactive communication with the customer.
- Listen and respond to customers’ needs and concerns in a professional and prompt manner.
- Provide operational and sales support.
- Ability to assess situations and proactively communicate to all pertinent parties
Requirements and Skills
- Associates Degree; Bachelor’s degree preferred.
- Proficiency Microsoft Office (all programs).
- Ability to learn new software programs and portals easily.
- Have a positive attitude.
- Strong communication skills needed - Take the extra mile to engage customers.
- High degree of creativity and intuition.
- Ability to think quickly and respond positively under pressure.
- Be self-motivated.
- Excellent problem solving skills.
- Strong organizational skills and time management skills.
- Bi-lingual (any language) and previous customer service experience a plus but not required.
Overview
This opportunity provides a start in a dynamic field while also having fun in an energetic work environment. If you want to be more than just a number, then Grane Logistics Express might be the right opportunity for you. Our hands-on training program is individually tailored, and provides exposure to all facets of the industry.
- Salary
- 401k
- BCBS Health Insurance, Dental, and Vision
- EOE M/F/D/V
- Mobile device reimbursement plan